Polices

Official Contest Rules

These rules outline the terms and conditions applicable to all contests and giveaways conducted by Victoria Fireworks. Entrants are expected to adhere to these rules to participate in any contest or giveaway organized by Victoria Fireworks. Participation in any contest or giveaway implies acceptance of these rules.

Eligibility:

  • Participants must be legal residents of the province of Ontario, Canada, and must be of the age of majority in their jurisdiction.

  • Employees of Victoria Fireworks, as well as their immediate family members, are not eligible to participate in contests or giveaways.

Entry:

  • No purchase is necessary to enter any contest or giveaway conducted by Victoria Fireworks.

  • Contest entry periods (each a "Contest Period") will be announced on our official social media platforms.

  • To enter, participants must follow the instructions provided on the contest or giveaway announcement post.

  • Each participant may submit only one entry per contest or giveaway unless otherwise specified.

Prizes:

  • Prize details, including the approximate retail value and any restrictions, will be provided in the contest or giveaway announcement post.

  • Prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash.

  • Victoria Fireworks reserves the right to substitute prizes of equal or greater value in the event that advertised prizes become unavailable.

Winner Selection:

  • Winners will be selected at random from all eligible entries received during the Contest Period.

  • The odds of winning depend on the number of eligible entries received.

  • Winners will be notified via direct message on the social media platform through which they entered the contest or giveaway.

  • If a selected winner cannot be contacted within a reasonable time period or fails to meet eligibility requirements, an alternate winner may be selected.

General Conditions:

  • Victoria Fireworks reserves the right to disqualify any participant found to be in violation of these contest rules or engaging in fraudulent behavior.

  • By participating in a contest or giveaway, participants agree to allow Victoria Fireworks to use their name and likeness for promotional purposes.

  • Victoria Fireworks reserves the right to modify, suspend, or cancel any contest or giveaway without prior notice.

Privacy:

  • Victoria Fireworks respects the privacy of participants and will only use personal information collected for the purposes of administering contests or giveaways.

  • Personal information will not be shared with third parties unless required by law.

By entering any contest or giveaway conducted by Victoria Fireworks, participants acknowledge that they have read and agree to abide by these official rules.

Price Matching Policy

This policy outlines the terms and conditions applicable to the price matching service offered by Victoria Fireworks. Customers are expected to adhere to these rules when requesting a price match.

Eligibility:

  • Price matching is available to customers who have made a purchase at Victoria Fireworks and subsequently find the same product advertised at a lower price by a competitor.

  • The product for which a price match is requested must be identical to the product purchased from Victoria Fireworks, including brand, model, size, color, and specifications.

Price Match Criteria:

  • Victoria Fireworks will only match prices from competitors located within the same geographical area, specifically the Niagara Region.

  • The competitor's price must be publicly advertised and available to all customers.

  • The price match request must be made at the time of purchase, either in-store or online.

Exclusions:

  • Victoria Fireworks reserves the right to refuse a price match request if the competitor's price is below our cost.

  • Price matching does not apply to clearance, closeout, liquidation, or discontinued items.

  • Victoria Fireworks will not match prices from unauthorized resellers, auction sites, or private sellers.

Verification Process:

  • Customers requesting a price match must provide proof of the competitor's advertised price, such as a flyer, advertisement, or website link.

  • Victoria Fireworks reserves the right to verify the competitor's price and availability before approving a price match request.

Price Adjustment:

  • If the price match request is approved, Victoria Fireworks will adjust the price of the purchased item to match the competitor's price.

  • Price adjustments will be provided in the form of a refund or store credit, depending on the original method of payment.

Policy Enforcement:

  • Victoria Fireworks reserves the right to modify or terminate the price matching policy at any time without prior notice.

  • Decisions regarding price matching requests are at the discretion of Victoria Fireworks and are final.

By requesting a price match from Victoria Fireworks, customers acknowledge that they have read and agree to abide by this price matching policy.

Safety Policy and Legal Disclaimer

At Victoria Fireworks, safety is our top priority. We are committed to providing customers with high-quality products while ensuring a safe and enjoyable experience. Please read the following safety policy and legal disclaimer before purchasing or using our fireworks products:

Fireworks Safety Guidelines:

  1. Follow Instructions: Always read and follow the instructions provided on the fireworks packaging carefully before use.

  2. Designated Shooter: Assign a responsible adult to be the designated shooter who will handle and ignite the fireworks.

  3. Safe Distance: Maintain a safe distance between spectators and the fireworks launch site as recommended by local regulations.

  4. Protective Gear: Wear appropriate protective gear, such as safety glasses and gloves, when handling fireworks.

  5. Outdoor Use Only: Only use fireworks outdoors in a clear, open area away from buildings, vehicles, and flammable materials.

  6. Keep Water Nearby: Have a bucket of water, garden hose, or fire extinguisher nearby to extinguish any accidental fires.

  7. Supervise Children: Keep children and pets at a safe distance from the fireworks display and never allow them to handle fireworks.

  8. Dispose Properly: Dispose of used fireworks debris by soaking them in water before placing them in a metal trash can.

Legal Disclaimer:

  1. Liability Limitation: Victoria Fireworks shall not be held liable for any injuries, damages, or accidents resulting from the use or misuse of fireworks products purchased from our store.

  2. Assumption of Risk: By purchasing and using fireworks products from Victoria Fireworks, customers acknowledge and assume all risks associated with their use.

  3. Legal Compliance: Customers are responsible for complying with all local laws, regulations, and ordinances governing the use of fireworks in their area.

  4. Product Inspection: Customers are advised to inspect fireworks products upon receipt for any signs of damage or defects and to contact Victoria Fireworks immediately if any issues are identified.

  5. Product Availability: Victoria Fireworks reserves the right to discontinue or modify the availability of fireworks products at any time without prior notice.

Policy Updates: Victoria Fireworks reserves the right to update or modify this safety policy and legal disclaimer as needed. Customers are encouraged to review this policy periodically for any changes.

By purchasing and using fireworks products from Victoria Fireworks, customers acknowledge that they have read, understood, and agreed to comply with the safety guidelines and legal disclaimer outlined above.

Return Policy

At Victoria Fireworks, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a return policy to ensure your satisfaction. Please review the following guidelines for returning items:

1. Eligibility:

  • Returns are accepted only for items that are defective or malfunctioning.

  • To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  • Returns must be initiated within 30 days of the purchase date.

2. Defective or Malfunctioning Items:

  • If you receive a defective or malfunctioning item, please contact us within 30 days of purchase to report the issue.

  • We may require you to provide additional information or evidence of the defect, such as photographs or videos demonstrating the problem.

3. Replacement Only:

  • Our return policy guarantees a replacement of the defective or malfunctioning item only.

  • We do not offer refunds for returned items. Replacement items will be provided free of charge.

4. Return Process:

  • To initiate a return, please contact our customer service team at [905 892 0870] to report the issue and request a return authorization.

  • Once your return request is approved, we will provide you with instructions on how to return the item to us.

  • Please securely package the item and ship it back to us with a tracking number for your reference.

  • Upon receiving the returned item, we will inspect it to verify the defect or malfunction.

  • If the item is deemed eligible for replacement, we will promptly send you a replacement item of equal value.

5. Exclusions:

  • Our return policy does not apply to items that have been used, altered, or damaged due to misuse, mishandling, or improper storage.

  • Items purchased from unauthorized dealers or resellers are not eligible for returns.

6. Policy Updates:

  • Victoria Fireworks reserves the right to update or modify this return policy as needed.

  • Any changes to the policy will be communicated to customers through our website or other official channels.

By purchasing products from Victoria Fireworks, customers acknowledge and agree to abide by the terms and conditions of our return policy. If you have any questions or concerns about our return policy, please contact our customer service team for assistance.